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General terms and conditions

Terms and Conditions

of Yorkmut s.r.o.

with registered office in Prague 1 - Nové Město, Senovážné náměstí 978/23, Postal Code: 110 00,

identification number: 19952066,

registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 394405,

for purchasing vouchers or booking participation in individual lessons via the websites and




1.These General Terms and Conditions (hereinafter referred to as "GTC") of the company 


Yorkmut s.r.o., 


with registered office at Prague 1 - Nové Město, Senovážné náměstí 978/23, Postal Code: 110 00, 


ID: 19952066, 


registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 394405,


Address for delivery: Smosk, Senovážné náměstí 978/23, 110 00 Nové Město, 


e-mail address: ,


telephone: +420 733 543 643, 


premises: Smosk building, Prague 1 - Nové Město, Senovážné náměstí 978/23, postcode: 110 00,


            OneClub, Brno-střed, Václavská 6, postcode: 603 00


authorized to provide services and sell goods on the basis of a trade license (hereinafter referred to as "Pets Yoga"),


are regulated in accordance with the provisions of Section 1751(1) et seq. of Act No. 89/2012 Coll, Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "Contract") concluded between Pets Yoga, i.e. us, and the consumer (hereinafter referred to as the "Client"), i.e. you, in the sale and purchase of gift vouchers and the conditions for the purchase of a single entry to individual lessons according to the current schedule (hereinafter referred to as the "lesson reservation"). The sale of gift vouchers and the booking of lessons are operated by us on the websites located at and (hereinafter referred to as the "Websites").


2. The GTC do not apply if the person who intends to purchase the voucher(s) or book the lesson(s) is a person who is acting in the course of his/her business or in the course of his/her independent practice of his/her profession, i.e. he/she continues to use our services for his/her customers, business partners or associates. For such a case, please contact us, we will certainly agree on individual conditions tailored to you.


3. If you as a consumer agree individual terms and conditions with us, the deviating provisions in the contract take precedence over these GTC.


4. The provisions of the GTC are an integral part of the Contract. The Purchase Contract and the GTC are drawn up in the Czech language, as is the Contract itself.

5. We will certainly have to change or supplement the GTC in the future, which will always be immediately notified to the registered clients at their e-mail address (hereinafter referred to as "e-mail") indicated in the user account. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions. The current version of the Terms and Conditions will always be sent to our clients electronically together with the order confirmation.



1. If you register on our website, you can access your user interface ("User Account"), which will make it quicker and easier to book a place on individual lessons according to the current schedule or to purchase gift vouchers. You will not have to fill in all the required information each time. 


2. If you create a user account on our website, we will consider the information you provide in it to be complete and correct. Please update your details whenever you change them.


3. Access to your user account is secured by a username and password that only you will know. It is also entirely up to you to whom you disclose this information.


4. It may happen that you stop using your user account. If you do not log in for more than one year, we reserve the right to cancel it.


5. Please also note that the user account may not be available around the clock, as we - like everyone - have to perform hardware and software maintenance from time to time. It may therefore happen that you will not be able to log in to your user account, but this will not last long. Please try again in a moment. Surely you understand that we are not responsible for any damages during the downtime.



1. You can find all the information about gift vouchers on our website, including their prices. The prices for individual vouchers are quoted in Czech crowns and already include all taxes and related fees.  For each individual voucher, the price shown on the website at the time of ordering applies.


2. Gift vouchers are available for download on our website in both Czech and English, so we do not charge any costs associated with packaging and delivery.  After crediting the amount corresponding to their price to our bank account, we will send you their activation code within 48 hours.


3. To purchase a voucher and to book a lesson or to create an order, just fill in the order form, which you can find on our website. The order form contains in particular information about:

  • the buyer (personal and contact details),

  • the goods ordered (the buyer "puts" the ordered goods in the electronic shopping cart or reserves participation in the lesson),

  • the method of payment of the purchase price of the voucher or booked lesson.


When purchasing a voucher or booking a lesson, please provide correct and truthful information. We will treat them as such in any case.


4. You can check the order before sending it again and correct, change or add the required information. To submit your order, click on the "Continue" button. We will then send you a confirmation of receipt of your order by email.


5. The purchase contract between us, Pets Yoga, and you is concluded at the moment of crediting the amount corresponding to the total purchase price for the ordered vouchers or course fees for the booked lessons to our bank account (i.e. payment of the order). At the same moment you can download the gift voucher, the code for redeeming it will be sent to the email specified in the order within 48 hours at the latest, but usually on the day of payment. The deadline is a kind of insurance for us, we do not want to promise anything that we cannot keep 100%. However, it is possible that technical difficulties may occur, it often happens that the corporate emails of some of our customers have too strong a firewall and the email with the code will not go through.  If your activation code email doesn't arrive in a reasonable amount of time, let us know right away and we'll look into it together.


If you book a lesson, we will hold your place for you at the time you pay the course fee.


We will also send you a confirmation of payment in the form of a tax receipt as soon as we receive it to the email address indicated in the order.


6. Please do not forget about the costs, i.e. the fees that your internet service provider or mobile operator may charge you when you use remote communication means in connection with the purchase of Pets Yoga gift vouchers or in connection with your booking (internet connection costs, telephone call costs). These are borne by the clients themselves, however, they do not differ from the basic rate when purchasing on our websites.



1. Payment for gift vouchers or lesson bookings can only be made online for the time being by cashless credit card immediately after the order is completed;


2. We will issue a tax receipt for the payments made for the gift vouchers and/or course fees ordered by you immediately after the purchase price has been paid and send it to you electronically by email.



1. It is possible to withdraw from the contract for the purchase of gift vouchers, even without giving a reason. It is sufficient if you send us a notice of withdrawal to, either by filling in the sample form which you will find below the text of these GTC or by a similar unequivocal statement. We will again confirm to the email provided in your order or user account that we have received your notice of withdrawal.  


2. However, you may not withdraw from a contract to purchase tickets for individual specific lessons according to the current schedule. If this does not seem to be the case, please check the provisions of Section 1837 (j) of the Civil Code. However, if the originally booked date does not suit you, you may rebook your lesson at least 48 hours before the lesson. A shorter time before the originally booked lesson is no longer an option, as we have to be considerate of our puppies.


3. In case of cancellation of the purchase contract, the purchase contract is cancelled from the beginning. You do not have to return anything to us, we will cancel the activation codes ourselves.


4. We will refund the amount you have paid for the gift voucher(s) within fourteen (14) days of receipt of the withdrawal statement to the bank account from which they were paid.  "Refund of the Purchase Price" means the moment the corresponding amount has been debited from our bank account.



1. The rights and obligations of the contracting parties with regard to rights of defective performance are governed by the applicable generally binding regulations (in particular Sections 1914 to 1925, 2099 to 2117 of the Civil Code).


2. We shall be liable to our clients who have purchased gift vouchers that these vouchers have no defects at the time of delivery of the activation code, in particular we shall be liable for the fact that at the time the activation code was delivered to you:

  • the voucher has the characteristics that we have agreed and, in the absence of agreement, has the characteristics that we have described on our websites or that can be expected in view of the nature of the goods and on the basis of the advertising and information on our websites,

  • the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used,

  • the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,

  • the goods are in the appropriate quantity; and

  • it complies with the requirements of the legislation.


3. Please contact Miss Dvořáková and Miss Blaha again at with any complaints. The moment of claiming is considered to be the moment when the seller received the claimed goods from the buyer.


4. It does not happen often, but sometimes we are forced to cancel a lesson. In this case, we will let you know that the lesson will not take place in good time by emailing you or calling you. If another date is not convenient and you cannot re-book the lesson, we will refund the lesson fee within fourteen (14) days, again without cash to the account from which the lesson was paid.



1. We will take over the out-of-court settlement of complaints via the electronic address We will send you information about the resolution of your complaint to the email address you provided in your order or electronic account. 


2. Under the Consumer Protection Act, you also have the right to an out-of-court settlement of a consumer dispute arising from a Contract concluded between us. In this case, please contact the Czech Trade Inspection Authority (Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, email:, website: Out-of-court dispute resolution is initiated exclusively at the consumer's request, in the event that the dispute has not been resolved directly with us. You have a period of 1 year to initiate this procedure from the date on which you first asserted the right that is the subject of the dispute with us. You also have the possibility to initiate an out-of-court dispute resolution online via the ODR platform available on the website .



We at Pets Yoga greatly appreciate your interest in our services. You can find out more about how we handle your personal data here: Privacy policy



Like everyone nowadays, we or our websites use cookies. You can find out more about our cookies here: Cookie Policy



By entering into the Agreement, you consent to us sending any notices and statements to you electronically by email. You can contact us by email at We will write to you at the email address you provide in your order, user account or withdrawal statement.



1. The Contract concluded between Pets Yoga and you and the legal relationship established by such Contract shall always be governed by Czech law, even if it contains any international (foreign) element. This is without prejudice to any consumer rights arising from generally binding legislation.


2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Amendments and supplements to the contract of sale or the terms and conditions shall be in writing, which shall also be observed in the case of email correspondence.


3. The Purchase Agreement, including the Terms and Conditions, is archived by Yorkmut s.r.o. in electronic form and is not accessible.


4. Annex 1 to these GTC is a sample form for withdrawal from the purchase contract.


In Prague, 26 February 2024


Yorkmut s.r.o.


Annex No. 1 - Sample form for withdrawal from the contract:




Yorkmut s.r.o., 

with registered office at Prague 1 - Nové Město, Senovážné náměstí 978/23, Postal Code: 110 00, 

ID: 19952066, 

registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 394405,


address for delivery:



I notify that at the moment of delivery of this declaration I withdraw from the contract for the purchase of a gift voucher worth .............................. CZK, activation code: ....................................

- Date of order(*)/date of receipt(*):

- Name and surname of the buyer:

- Buyer's address:

 - Bank account number for refund of purchase price:

- Buyer's signature:

- Date:

 (*) Delete where not applicable or fill in the details.

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